Q. How long does it take to receive our photo order?
A. Photos will be taken and orders will be printed onsight and will be available within 60 minutes after the photo shoot.

Q. What is your return policy?
A. Photo's are 100% guaranteed. If you are not satisfied you have an option. We can see if we can fix the problem, and then see if you are satisfied. If you are still not content with the product, then we will refund you 100% of your money back. If you do not feel comfortable with us fixing it, you can get your money back right away.

Q. What is the difference with the formal and funny pose?
A. What we do is we take the two different poses, unless the director and the students do not wish to do so. The formal pose is where all the students are sitting straight, in lines, with their instruments, or sport accessories. The funny pose is where all the students have the opportunity to get creative and goofy. Some even have organized it ahead of time, costumes and precise positions. It shows a lot of there character.

Q. I paid already and still received a receipt stating there is still money owing. Why and what do I do about it?
A. Well you see, sometimes the photos are sent before we receive the payment, if paid by cheque. Do not worry about it; our records will be marked paid as soon as we receive the cheque. If you wish to have a receipt marked paid, please let us know, with a mailing address, and will send it to you right away.

Q. Does the prices include taxes and shipping?
A. There will be a mailing charge if the order is not picked up at the event.

Q. If we want to re-order down the road, like a year from now, is that possible? And how do I go about it?
A. Yes of course. You can order pictures from many years ago. We keep everything in file for that specific reason. The easiest way to do so, is to get a hold of one of the pictures you want, the school always has an extra one, and get the numbers on the picture. If there is no way you can do so, we need as much information as possible. If you do not have the photo's numbers, it may take a little longer then 2-3 delivery. It would be approximately 4-6 weeks delivery.